Expanding Datavant Switchboard for Digital Release of Information

How Datavant Switchboard Transforms Health Data Exchange

Datavant Switchboard can enable secure request, retrieval, and digital delivery of patients’ clinical data. The Switchboard does so by connecting to providers’ electronic health record systems through application programming interfaces (APIs) and digitally enabling providers’ to release data in a manner consistent with their internal controls and compliance rules.

  • Faster turnaround time
  • A seamless experience for patients and other requesters
  • An efficient and scalable process to manage the fluctuating volume of requests for clinical data
  • Health records are only released to the right entity at the right time for an authorized purpose
  • Only the records necessary to fulfill the request are released, and only the approved information within the record
  • Healthcare providers can set local level policy enforcement around what data is being released and to whom
  • The entire process is audited with a complete digital record of all requests, data released, and recipients of data
  • Validate each request for relevant authorization
  • Ensure that the records match the subject of the request and ensure retrieved record completeness with built-in quality controls

The Datavant Switchboard Today

Today, Datavant Switchboard is being used by 44 health systems, made up of 350 hospitals and over 4,000 clinics, to digitize significant elements of their release of information process.

  • Digitizing the Release of Information Process. Through the Switchboard, providers can digitize the release of information process, reducing manual administration oversight and making it easier for patients and other requesters to receive the requested information quickly and compliantly. Health care providers can continue to manage access and use of data in accordance with their obligations under HIPAA.
  • Reducing abrasion between health insurance payers and providers. Insurance companies often need clinical data derived from health records held by providers for risk adjustment, to further understand the value derived from care, and to receive reimbursements from the government. When collecting this information digitally from providers using Switchboard, payers avoid friction with providers because there is no need to call repeatedly to receive charts.

Datavant Switchboard in the Future

As we expand the capabilities of Datavant Switchboard, we will begin to enable exciting use cases in the future for providers who opt in to these capabilities. Possibilities for new use cases range from unlocking value-based care to powering life science collaborations.

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